Refund Policy
Find below current Government regulations for private training establishment (PTE) in New Zealand.
Courses three months or more
If the course is of three months duration or more and the withdrawal occurs up to the end of the tenth working day after the first day on which the PTE requires the student to attend the establishment:
In such cases, the PTE may deduct up to 25 percent of the fees paid, provided the PTE incurred costs to this amount and can justify these costs. (As per section 235A(1)(a) and (b) of the Education Act and as set out in the Education (Refund Requirements for International Students) Notice 2012.
Courses five weeks or more but less than three months
If the course is of five weeks or more but less than three months and the withdrawal occurs up to the end of the fifth day after the start of the course:
In such cases, the PTE must pay an amount equal to the fees paid less a deduction of 25 per cent. (As per section 235A(1)(c) and (d) of the Education Act.)
Courses under five weeks
If the course is under five weeks and the withdrawal occurs up to the end of the second day after the start of the course:
In such cases, the PTE must pay an amount equal to the fees paid less a deduction of 50 per cent. However, if two days constitutes the full amount of tuition paid for by the student, the PTE may retain 100 per cent of the payment (As per section 235A(1)(c) and (d) of the Education Act.)
Refunds
Refunds are made within 4 weeks of all correct paperwork being completed. After the above periods no refund will be given unless in exceptional circumstances and will be at the discretion of the Directors.
PTE’s own refund policy
These are minimum requirements. Students are entitled to a refund in line with a PTE’s own refund policy. This may allow for amounts greater than the above. In special circumstances, a PTE may also elect to make a refund that is greater than specified in its refund policy.
There will be no refunds for course shortening. Students cannot transfer afternoon classes to extra morning classes. Students are not able to transfer their tuition fees to another student. There is no refund on extensions or re enrolments.
On arrival:
In the event of deportation, there will be a refund of the course and enrolment fees minus a cancellation fee of NZ$500, any admin fees for work already done and any bank charges. In addition, if the airport transfer service is not notified of the cancellation, the fees will not be refunded. The first two weeks of accommodation and the placement fee will not be refunded. Refunds are calculated in NZ$ regardless of the currency in which payment was received.
Proof of deportation is required
Cancellation due to a visa decline or personal reasons:
In the event of a cancellation due to a visa decline or other personal reasons, there will be a refund of the course and enrolment fee minus a cancellation fee of NZ$500, as well as any administrative fees for work already completed and any bank charges incurred.
Additionally, if accommodation is cancelled less than 1 week before the course starts, the first 2 weeks’ accommodation fees will not be refunded, nor will the placement fee. Refunds are calculated in NZ$ regardless of the currency in which payment was received.
Proof of visa decline is required
Accommodation refunds:
After arrival, accommodation payments can be refunded with a notice of 2 weeks given to the Worldwide School Accommodation Manager.
Students cannot receive refunds for the first 4 weeks of accommodation. Accommodation refunds are processed after the 2 weeks’ notice period and after the student has vacated the accommodation.